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Please note that we do not accept returns or exchanges for colognes. However, clothing items may be exchanged if the size or color is incorrect. To initiate a size/ color exchange, customers must email and let us know that their size is wrong then return the original item to the sender address once confirmed by us. Once the item is received, we will promptly ship the correct size.

Refunds will not be issued for orders delivered to an incorrect address provided by the customer.

Operational Hours

Our team at Sayles & Co is available to assist you during our standard business hours:

Monday – Friday: 10:00 AM – 6:00 PM (EST)

Please note that emails received outside of these hours will be addressed on the next business day. For immediate assistance or common inquiries, we encourage you to check our automated emails, which include answers to frequently asked questions.

Order Cancellations/ Changes Outside Operational Hours

At Sayles & Co, we strive to process and fulfill orders as efficiently as possible. Please be aware that if a cancellation or change request is submitted outside of our operational hours (Monday–Friday, 10:00 AM – 6:00 PM EST), it may not be reviewed or processed until the next business day. As a result, we are not liable for any inconvenience, delays, or fulfillment actions that occur due to cancellation requests made outside of our regular business hours. We appreciate your understanding and encourage timely communication within our operating schedule.

Once an order is fulfilled we DO NOT edit orders after it has been fulfilled. ALL ORDERS ARE FINAL AFTER TRANSACTIONS ARE COMPLETED.

Shipping Time:

Typically 5-8 Business Days

International Shipping: May Take up to 30 days